Website Management Service - Sheffield, UK
our role is to be a single point of call for all matters relating to your website
We provide a comprehensive website management service including the option for administration, training and maintenance. We work closely with our clients to gain a clear understanding of their needs. Our website manager then acts as a single point of call for all matters relating to their website.
On-Call Website Management
Our core service is on-call website management. We provide a single point of call for all matters relating to your website. We will answer any query you have about your website, providing clear advice on your options and working with you to engage providers where necessary.
We provide consultancy and support during any decision making process related to your website. For example, you are concerned about the position of your site on the search engines, and would like to attract more visitors who are searching for your services. You do not have a provider who can help you with this. You would call Nigel, who would work closely with you to evaluate your needs and help find a suitable provider. He would be with you at every step of the way for any consultancy and support that you need.
We provide management, consultancy and support in the resolution of any problems with your website. For example, one of the functions of your website stops working, such as an error page when clicking on the shopping cart. You would immediately call Nigel, who would investigate the problem, liaise with any necessary providers, and report back to you with available options.
We will monitor your website to ensure that all the essential functions remain online and fully functional. We use a combination of automated checks and regular checks by hand.
We include hosting on our shared server or can make arrangements for more complex requirements through our partnership with UKFast. We are happy to work with other hosting providers.
Our maintenance service enables us to carry out maintenance work for you when needed. Rather than working with a provider for this, we will handle the work ourselves. A combination of approaches can be appropriate for some organisations, and we will work with you to find an appropriate solution. We charge a fixed rate for the services plus hourly charges at the on-call rate.
Our administration service enables us to carry out administration work for you when needed. It also includes support for the staff at your organisation who are responsible for administration. This service is intended to provide backup to your own administration work, on-call whenever you need it. We charge a fixed rate for the services plus hourly charges at the on-call rate.
Our website manager has been providing training in the development and administration of websites for over 15 years. He will work closely with you to ensure that you are able to make changes to your website, providing training personally or helping find an appropriate provider.